FAQ
Returns:
Customer satisfaction is very important to us, if you are not entirely thrilled with your purchase we're here to help. To return a product please call 715-479-6546, or fill out our Contact Us Form, subject: Returns and Refunds. You may also contact us by email at: info@lakenokomiscranberries.com
Returns must be received within 30 days from the date of purchase.
Refunds:
We will process refunds within 15 business days of receiving your returned product. The product must be returned in satisfactory condition, which means it is not damaged, broken, worn or altered in any way, and in the original packaging. Upon satisfactory return of the product, we will issue a refund for the product minus shipping charges. Please include the packing slip that came with your order when you return the product.
Perishable Items:
Every effort is made to insure perishable items arrive fresh. Shipments may be held or require expedited shipping at additional cost due to weather conditions, if that is the case the customer will be contacted via email or by phone. If a perishable item does not meet our customer's satisfaction we can replace it with a like item, offer a credit towards future purchases, or refund the item purchase price, excluding shipping charges. Please note we are not responsible for packages containing perishable merchandise delivered without the signature of the recipient, example "left at door"
Non-Perishable Items:
If the item does not meet the customer's satisfaction we can accept returns for exchange, store credit, or refund via original method of payment, excluding shipping charges.